Banner Health + HWL
Empowering Locums and Fostering Innovation with a Flexible Platform
About Banner Health
Regarded and recognized as a top health system in the country for the clinical quality consistently provided to patients in their hospitals, the nonprofit Banner Health is headquartered in Phoenix, Arizona. It operates thirty hospitals, including three academic medical centers and other related health entities and services in six states. Banner Health is the largest private employer in Arizona and the third largest employer in the Northern Colorado front-range area.
The Situation
Prior to partnering with HWL, Banner Health relied on manual processing of their locums requisitions, tracking, and spend through spreadsheets and email requests; all requiring timely data input.
Banner Health developed processes and contracts for their locums providers but needed the ability to manage and streamline the processes they had created while offering permanent provider management, all in one place.
Key Challenges
Determine how to personalize the locum's terminology within the VMS to align with Banner Health’s internal locums terminology.
Build a reporting system for Banner Health to track locums spend across the health system without any previous blueprint for a reporting system in place.
Implement and manage Banner Health’s strict policies and procedures for vendors in the VMS.
Our locums program required a centralized process to gain organization and clarity into our locums usage. Our goal was also to have the ability to generate detailed reports to not only monitor usage and spending but also ensure that any changes in our processes were being tracked and measured. HWL provided a customizable approach to locums management, which has evolved over the last few years to meet our needs. The team has a wealth of experience and a dedicated team committed to supporting Banner Health’s locums team.
Karen Height
Senior Director for Physician & Provider Recruitment at Banner Health
The Goal
Develop a system to streamline and manage Banner's locums program with an automated, centralized platform that provides visibility into usage and spend through real-time reporting.
The Solution
HWL thoroughly assessed the existing locums processes and software used to procure and track locums providers.
HWL customized the platform to reflect Banner’s recruitment language to allow for more efficient processes to be built within the platform for posting requisitions and tracking provider needs by facility or specialty,
A centralized portal was created for multiple vendors and representatives to send out and respond to requests.
Invoicing and reporting were done through an automated system that eliminated the need for outdated manual management and tracking.
At the start of our partnership with Banner Health, we had a general idea of how to develop the locums program. Throughout the process, HWL and Banner Health have transitioned into a trusted consultative partnership to optimize the locums space within Banner Health. I have enjoyed supporting them with its MSP and locums needs.
Wilma Guieb,
HWL Account Manager
Outcomes
A centralized locums process through which Banner Health can post requisitions and communicate with vendors while limiting the back and forth and maintaining strict quality standards.
Detailed, real-time reporting provides insight into locum usage and visibility across the health system on the true costs of hiring locum providers. The Director of Recruitment & Providers and recruitment staff can assess workload, narrow requests by region/frequency, and work with senior leadership to determine spend.
KPIs that allow Banner Health to manage their internal locum's team’s workflows and processes.
Results
HWL successfully developed a personalized platform for Banner Health that greatly enhanced their locum process. With HWL’s impressive flexibility and ability to generate tailored reporting capabilities, Banner Health has gained valuable insights into their locums spending and specific facility requirements. With this information, Banner Health can now confidently communicate a clear narrative supporting their locum endeavors and drive innovation in their program.