AMI + HWL
Answering the Call with a VMS Solution for Disaster Response
AMI Expeditionary Healthcare
AMI Expeditionary Healthcare provides medical services to international aid organizations, humanitarian concerns, the private sector and government agencies in a wide range of remote and challenging environments. AMI’s services range from health consultancies and deployment of single-person aid posts and mobile clinics through to full-field hospitals and global aeromedical evacuation solutions. They are able to provide people, facilities, equipment, consumables, pharmacy products, procedures, training, or any combination of these services depending upon the customer’s needs, requirements and desired healthcare outcomes.
The Situation
Initial Staffing Challenge: In 2020, AMI Expeditionary Healthcare, initially staffed by two individuals, faced the immense task of deploying healthcare providers for disaster response, which became unexpectedly urgent due to the COVID-19 crisis.
Intensive Response in Kirkland: During their first COVID-19 engagement in Kirkland, Washington, AMI managed a flood of candidates from four agencies. The team worked tirelessly, evaluating and verifying credentials for numerous healthcare professionals deployed to a severely affected nursing home.
Key Challenges
Limited personnel: 2-person team managing submissions from 4 staffing agencies, with each placement requiring a series of manual steps.
Increased demand: Rapid rise in demand for providers of all types stretched the nursing-focused AMI staffing team.
Changing logistics: Each engagement brought new logistical challenges in terms of travel, lodging, and more.
Jeff made the value of their technology instantly apparent. The vendor-neutral VMS was exactly the solution we needed, and they could get us up and running in a matter of days.
Tim Ferrie
Chief Human Resources Officer, AMI
The Goal
Improve efficiency of the temporary staffing process to save time and reduce spend.
The Solution
One of the four physician staffing agencies AMI partnered with in those early days was Jackson & Coker, a Jackson Healthcare company. Jackson & Coker Director of Accounts, Lauren Hill understood the high stakes associated with each job order and knew her contact at AMI was struggling to keep up with the demand.
Through our VMS platform, clients have access to a network of more than 100 vendors. We broadcast the need, agencies submit candidates instantly, and our team is there to screen and deploy providers in a matter of days-- sometimes hours. The technology--with the support of the team--shortens the staffing cycle, allowing a truly rapid response in crisis situations
Jeff Niles
EVP of Sales HWL
Results
The ongoing COVID-19 pandemic produced crises all over the globe, and for each one AMI was engaged– HWL was there to offer critical assistance. When the Georgia World Congress Center was retrofitted as a COVID triage unit, AMI relied on HWL’s vendor-neutral VMS to help them staff more than 200 healthcare providers. When AMI was tasked with setting up COVID units throughout the Navajo Nation, HWL was there, staffing approximately 400 providers throughout Arizona and New Mexico. The story repeats itself in San Mateo County, a second and third time–with each new wave–at the Georgia World Congress Center, and in the state of Pennsylvania, this time to staff vaccination clinics for the entire state’s public school teachers.