Case Study
Revolutionizing Healthcare Labor Strategies: From External Reliance to Internal Empowerment
Introduction
A leading healthcare system headquartered in the Southeast, with a network of hospitals and a variety of ancillary health services, was facing a decision to continue with the status quo or insource control of their human capital and workforce solutions.
The Situation
Before partnering with HWL, the system faced challenges with their external labor usage and experienced frequent starts and stops in their internal and local program delivery.
Similar to many healthcare institutions nationwide, the pandemic heightened their reliance on temporary staff to maintain operational fluidity.
Post-pandemic, they sought innovative ways to reposition themselves and develop a comprehensive, long-term labor strategy.
Key Challenges
Legacy solution modeling provided less than true vendor neutrality, lack of rate setting tools, reporting without full transparency, and process delivery that left more to be desired by all areas.
The absence of visibility prevented the health system from taking a more holistic strategy and left them still operating in their long-standing silos.
Our partnership with this health system has been truly enriching. Our Account Management team's unwavering dedication allowed us to confront challenges directly and implement effective solutions. Through this holistic approach, we not only optimized their operational efficiency but also provided comprehensive visibility, empowering informed decision-making every step of the way.
Claudia Jayne
Workforce Management Director at HWL
The Goal
Reduce reliance on external labor, empower an internal strategy, and gain a true partner to help enhance delivery while providing details insights to ensure strategic goals were met.
The Solution
Laid the baseline foundation of a truly vendor neutral MSP and delivery team to establish not only the VMS for day-to-day management, but also a full reporting suite to track all internal and external delivery to provide the actional data needed to achieve their goals.
Integrated invoicing and reporting functionalities into an automated system that can be quickly and easily accessed to provide direct visibility into usage at any of the health system’s facilities.
Implement a centralized workforce process that empowers the health system to post requisitions and network internally and with vendors seamlessly, reducing administrative overheads, and upholding quality standards for their contingent workers.
Results
By focusing on a multi-layered approach and building a local flex team, local agency, private labeled internal agency, and managing external agencies in one place; the client achieved significant results rapidly, including:
$8 Million
External labor savings within year 1.
30%+
Reduction in labor usage across all units
40%+
Coverage needs met with the local agency developed with over 300 active staff
20%+
Cost savings after building a private label agency of over 250 staff for non-local coverage
It’s immensely fulfilling to witness the transformation our solutions bring to healthcare systems. By empowering them to insource control of their human capital and workforce solutions, we're not just addressing challenges; we're revolutionizing how they operate. Our approach, rooted in true vendor neutrality and comprehensive data insights, allows them to reduce reliance on external labor, streamline processes, and ultimately, achieve their strategic goals.
Trevor Strauss
Sr. Vice President of Business Development at HWL